Electronic performance monitoring (EPM) systems are electronic technologies used to observe, record, and analyze information on employee performance. More frequent supervisory use of EPM is associated with better task performance and OCB (Devasheesh P. Bhave, 2014). Early forms of electronic monitoring include telephone call, computer time accounting, cards to monitor locations, computer file monitoring, screen sharing, video camera (Alder et al., 1997). Since 2000, dramatic advances in information technologies have created an environment in which organizations are able to monitor employees to a greater extent and with greater intensity than was previously possible. For example, portable devices, such as smartphones, capable of collecting large amounts of personal and behavioral data about employees, are ubiquitous today but did not exist in 2000 (Daniel et al., 2020).
Electronic performance support systems (EPSS) is a method to enable human performance through just-in-time learning and task support. This system deliver relevant support information to users while they are performing tasks.The study suggests that provid- ing any kind of EPSS to support task performance is better than having none at all (Frank et al., 2005).
Balanced Scorecard: The measures are a balance between external measures for customers and shareholders and internal measures of business processes, innovation and learning and growth. The number of software packages for scorecard on the market was growing and exceeds 100 today (Meena Chavan, 2009).
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